Returns & Warranty

Return Policy  |  Component Swapping Program  |  No Bull Crash Replacement  |  Warranty


We’re in this together.

We care deeply about your ride experience. Honesty, integrity, and fairness are core to our thesis, and we strive to live by the adage of “treat others the way you want to be treated”.

That being said, we’re all human, and we may not always get it right. If that happens, we promise to do our best to make it right.

Whenever you have questions or issues, feel free to reach out to us at support@thesis.bike. Let’s figure this out together.

- Randall and Alice, Founders


Return Policy

You may return new, unused, unassembled products purchased from us within 30 days of delivery for a full refund minus the cost of shipping. The following terms apply to each such return:

  • New, unused, unassembled products must be returned in the same condition in which you received them, and with the original box and/or packaging intact, including manufacturer tags where applicable.
  • If your shipment came in multiple boxes, the 30 day window will begin from the day you received your last (most recent) box.
  • If your product was damaged in transit before you received it, you have 7 days from time of receipt to inform us of any damage. 
  • We do not accept returns on assembled products, modified products, used products, or products ordered with custom paint.

To start the process for a return, please contact us at support@thesis.bike. You must have written confirmation from us before shipping any return packages.

 


Component Swapping Program

Let’s get you an amazing fit. If you find that you need a different size for your stem, crank, or handlebar, drop us a line at support@thesis.bike and we’ll get you a replacement at a reasonable price.

 


No-Bull Crash Replacement

Rather than heavily marking up our products and then offering “discounted” crash replacements, we’re proud to give you the same direct pricing at all times. If you need a replacement part not already listed on our website, we’ll do our best to get one to you at a similarly outstanding value. Contact us at support@thesis.bike to get started.

 


Warranty

ACKNOWLEDGMENT OF ASSEMBLY RESPONSIBILITY
Your THESIS bike was delivered to your shipping address 80% unassembled. By purchasing a THESIS bicycle, you understand it is 80% unassembled and that improper assembly can result in product damage or failure that may lead to injury or death. You agree to choose and pay for a qualified and insured professional mechanic for frame up assembly, or else that you are a qualified professional mechanic assembling it yourself. You further agree not to hold THESIS liable for any damages resulting from assembly.

COVERAGE
Every bike purchased from THESIS is covered under our limited warranty program. The program grants a five (5) year limited warranty for the frame and fork, starting from the date of purchase, for the original purchaser against manufacturing and/or workmanship defects under normal and intended use.The program grants a two (2) year limited warranty for all other components, starting from the date of purchase, for the original purchaser against manufacturing and/or workmanship defects under normal and intended use.

Certain components may have limited warranties of their own that are offered by the component manufacturer, in which case we will refer you to the component manufacturer for service.

If a valid claim is received within the warranty period, THESIS will choose to either repair the product at no charge, using new or refurbished replacement parts; or replace the product or part with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to THESIS and becomes THESIS property.

For warranty service or questions, please contact THESIS at support@thesis.bike. Do not return your bicycle to THESIS without first speaking with our staff and obtaining a written return authorization. Please have your receipt or proof of purchase ready. You are responsible for the cost of shipping warranty returns to THESIS and return shipping to your address.

Non-covered events in the warranty include, but are not limited to:

  • improper assembly;
  • paint damage, fading or changes in color;
  • crashes, misuse, or neglect;
  • normal wear and tear;
  • modifications to frame, fork, or components;
  • mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
  • improper use;
  • or excessive load.

The THESIS limited warranty does not include consumables or normal wear and tear parts, such as chain, cables, bar tape, chainrings, cassettes, pulley wheels, bearings, gears cables, tires, saddle covering, and brake pads.

SHIPPING DAMAGE CLAIMS
Please immediately inspect your product(s) for damage. We will not accept shipping damage claims later than 7 days from receipt of product. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact support@thesis.bike to get started.

ADDITIONAL TERMS
The THESIS limited warranty as stated in this document provides the sole and exclusive remedy in lieu of all other of all other rights and remedies, including but not limited to implied warranties, contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity. In no event shall THESIS be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of THESIS. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect.

CLAIMS TO BE RESOLVED BY ARBITRATION / WAIVER OF CLASS ACTION AND JURY TRIAL
If you have a claim against us, you agree that it will be resolved by binding arbitration brought before a single, neutral arbitrator in the State of California, County of San Francisco. Without your agreement to binding arbitration, we would be unable to provide our products and services to you on the same terms. Your agreement to binding arbitration means that you give up your right to sue us in a court of law, except that you may bring a claim in small claims court if your claim qualifies to be heard there. Any arbitration will be conducted and governed by the California Arbitration Act. You also agree not to bring a class action suit against us, and we each waive any right to a jury trial in any dispute. The above does not preclude any party from bringing an action to such equitable relief, if that is the only available appropriate relief under the circumstances.

BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND ANY RIGHTS YOU MAY HAVE TO BRING ANY CLAIMS ON A CLASS OR REPRESENTATIVE ACTION BASIS.

APPLICABLE LAW
The laws of the State of California and federal law, to the extent applicable, govern the use of the Sites and these Legal Notices without reference to choice of law provisions. Any claim which qualifies to be filed in a court of law will be heard exclusively in the state or federal courts located in the State of California, County of San Francisco.